Listed below are some common questions with answers that may be helpful to you as one of our valued customers.
What are your Service Department Hours?
Our hours are:
Monday to Friday: 7:30am to 6:00pm
Saturday: 8:00am to 4:30am
Sunday & Statutory Holidays: Closed
Yes, if you cannot make it before closing, there is a Drop Box located at the Service Department doors. Please park your vehicle in front of the Service Department to the right of the main entrance doors. Place your keys in an envelope provided along with your name, vehicle year, make and model, your daytime phone number and a detailed description of the services you wish performed, and please sign the envelope. Then slip the envelope with the information through the mail opening in the Service Doors.
What is your Airport Service?
This is a complimentary service provided for customers that need servicing on
their vehicle while they are out of town. Just contact our Appointment
Coordinator who will book your appointment as well as your airport pickup and
delivery.
What do you accept as payment for repairs that may have a
charge?
We accept VISA, MasterCard, Interac, and Cash.
Is it necessary
to make an appointment for service?
We encourage you to phone in advance, or
use our website appointment page to make an appointment for service. This will
help us with scheduling, so that we can spend enough time with you to understand
your concerns.
In an emergency, no appointment is necessary. Please bring
your vehicle in and we will address your concerns as quickly as
possible.
Is a Technician waiting to work on my vehicle at my appointment
time?
Your appointment time is when you will drop off your vehicle with your
Service Consultant. We recognize that your time is valuable, and in order to
thoroughly understand your concerns, we need to schedule a time that is
convenient for both you and our Consultants in order to ensure that your vehicle
is fixed right the first time. Our Control Tower operator will then schedule
your vehicle to our specialized technicians as required. Repairs are scheduled
to meet the needs of all our customers in the most timely and efficient manner
possible.
Do you have a shuttle service?
Yes we
do, but due to traffic flow and delays our shuttle service does not travel
beyond the Okanagan Bridge or Kelowna Airport
Our shuttle service is
intended to give you a ride home or to work. We will come to pick you up, and
bring you back to the Dealership after your vehicle is serviced.
Do you have alternate transportation? *Prior booking recommended*
Vehicles with Factory Warranty -
General Motors
will cover the cost of a rental vehicle (maximum of $200.00) if any one of the
following circumstances applies:
1)Warranty repairs where the actual repair
time is in excess of 2 hours
2)Warranty repairs on your vehicle require that
it be kept overnight
3)Your vehicle cannot be safely operated or is towed
in
Vehicles without Factory Warranty:
We provide our
customers with our own fleet of courtesy vehicles for customers where our
shuttle will not meet their needs, provided they are booked in advance and
available.
Are you a Full Service Facility?
Yes, we
service every aspect of your vehicle, including tires, and we are not just a
Warranty Repair Shop. Our Goodwrench menu pricing for regular maintenance is
very competitive. Remember that we use Genuine GM Parts (unless otherwise
stated) that carry an excellent warranty.
Our Technicians are factory trained
and know your vehicle best.
We offer a full Service, Parts, Body Shop, and
Sales Department.
Do you have a Body Shop?
Yes we do.
Our Body Shop is best equipped to repair your vehicle.
To contact them
directly please call 250-860 7788
